Use humor
Wondering how to respond to negative feedback? A great way to do this is through humor.
This doesn’t mean that you take negative reviews cabo verde telemarketing database or other forms of criticism lightly.
Rather, you learn to look at criticism as having some layer of truth to it but you also remove unnecessary self-criticism.
Also, you can use humor to respond to reviews that genuinely deserve a calling out. For example, here’s an image of a humorous response to an unfair review of a restaurant.
Local Restaurant Exposes A Bad Reviewer
In this example, the response of the business owner would only serve to appeal to other rational and fair customers.
So, an important question to ask yourself is ‘How can I find both truth and humor in this feedback?’
Remembering to look for something funny and interesting can you keep you in a positive mind frame and also come up with replies that build your brand image.
Go offline
Are you dealing with too many negative reviews or is there a customer that’s unhappy and continues to bring up their issues on social media?
You can deal with matters by going offline.
One way to take things offline is to ask a customer to contact you directly, either via a phone call or via email. This moves the conversation away from public view and gives you the chance to have a one-on-one meeting with your customer.
At other times, you may want to go offline by disconnecting from social media until you feel like you’re ready to cope with comments, posts, and other communication.
Disconnecting from social networks can give you a much-needed break and you can come back to your online interaction with a fresh perspective.
Are you ready to grow your business on social media?
Dealing with online interactions means that you should be prepared for customers who express their unhappiness in a public way.
However, such events are opportunities for growth if you know how to deal with them well. I’ve shared several ways you can deal with negative feedback. So, the next time you have an unhappy customer, look for ways to apply these tips and change things for the better.