Provide consistently good service

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The small wireless device can help you understand customer shopping behavior, as it can also collect data such as customer behavior, transaction, and recency and frequency of visits. These data can then be utilized to make improvements to your products and tailor offers to your loyal customers. Beacons can also be used to leverage loyalty programs and give repeat customers a chance to earn loyalty points and redeem rewards. More than 45% of consumers say the opportunity to earn rewards is a primary driver for purchasing from a brand. This is why loyalty programs are a great way to get customers to keep coming back to you and increase your revenue.

Leverage the power of social media
By establishing an online presence, you are giving your customers an opportunity to connect and interact with you and with each other conveniently. Social media is a great platform for customers to voice out their feedbacks and suggestions. These customer feedbacks are the best way to find out what you can do to further improve your small business. Implementing their suggestions is also important. It’s a good way to let them know they’re being listened to and that you have their best interests at heart. By doing this, you will produce satisfied customers who are highly likely to stay loyal to your brand and even recommend it to their network.

Good customer service is not enough to gain the loyalty of customers. It has to be iceland whatsapp phone number consistent, and this can only be achieved if your staff is well-trained and if customer complaints are resolved properly and quickly all the time. Especially if you’re not around most of the time, your staff is your only direct link to your customers. Your employees should be able to face customers with enthusiasm and ability to quickly resolve any customer issues. In order to achieve that consistency, you have to train them properly. Set performance standards on how you expect them to deal with customers.

Perhaps you could learn a thing or two about providing extraordinary customer service from Singapore Airlines who won the 2016 World’s Best Airline for Customer Service award. They have the Singapore Girls to thank in large part for this. These highly trained flight attendants were taught to embody an ideal of service and grace and follow strict standards of grooming, service, and safety. They were also taught social manners and etiquette appropriate to the airline’s international passengers. This type of exceptional service creates loyal customers who will want to keep doing business with you.

Move people instead of products
In a study published by the Harvard Business Review which included 7,000 consumers for the US, UK, and Australia, those who said that they had a strong brand relationship, 64% cited shared values as the primary reason. That’s why the best way engage your customers is by connecting with them on a personal level. In order to do that, you must show them what you stand for. It’s not enough that your brand has a logo and tagline, and a campaign can only do so much for your small business. It’s important that your customers know that your brand’s purpose is not only to make money. By showing them that you stand for something that they also care about, you are doing more than just attracting their attention. You are also inspiring them to choose you because you hold the same beliefs that they do. After all, most consumers aren’t really loyal to any one business. They are loyal to what the business stands for.