Google My Business is a highly visible repository of reviews, especially in the case of Google Reviews, through which logged-in users can rate you up to 5 stars and detail their opinion of your business with a comment.
Google's review system allows the business owner or GMB profile manager to respond directly to reviews, offering a great opportunity to connect with the customer on a personal level while also showing other potential customers how you treat your clientele. That's why it's important that your responses convey the tone expected of your business.
The idea is to keep your messages professional and polite, even if the review you're responding to is malicious or fraudulent. As tempting as it may be to vent to the customer, it's not worth it when list of cayman islands whatsapp phone numbers you consider how visible your responses can be.
How to respond to your reviews on Google My Business
If you are the business owner, make sure you are logged into your Google account, visit your Google My Business page and go to the Reviews section.
Here you can see all the Google reviews your business has received and, usually, you can respond to them. However, during the COVID-19 pandemic this feature is disabled.
Keep your schedules updated
We've already touched on this point in the section on entering complete and accurate information, but it's worth mentioning that you can also adjust your hours for seasonal changes, holidays, and other adjustments. Remember that you can update your hours through your UENI hub and they will automatically sync to your GMB profile within a few hours.
How to update your schedule in the UENI hub
Enter your UENI hub
Click the Edit Website button
Just like you did with the images, choose Sections and click on the Schedules button
From there you can view and edit your opening hours.
That’s it! Those are Google’s official recommendations on how to improve your page, but there are more options that will allow you to further improve your GMB and make it stand out from your competitors.
