Managing Stress in Telemarketing Call Centers

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They say time is money and this is something to keep in mind when talking to clients. Wasting their time and disrupting their busy schedule won't get you very far. Beyond a few friendly questions, you should keep their focus on what’s important – the product and how it can help them. Use short, clear sentences to keep the conversation direct and avoid any confusion. Instead of lengthy monologues, choose to engage with your customers by asking questions. In addition to valuing their input, this will also help you extend the conversation.

The Dma's Telemarketing Guide states that when people feel like they are participating bahrain phone number library in a conversation, they are less likely to hang up. Asking one or two questions at the beginning of the call won’t help much. You need to keep your customers engaged throughout the entire conversation. Adding some fun and keeping the conversation light and friendly will leave a good impression on your customers. Present your company as one that views its customers as friends rather than as a source of revenue. Feel free to add a friendly question like, “How was your day?” or “I hope you’re looking forward to summer as much as I am.



"While this may be a break from the typical script structure, it will help the client put their mind at ease. Whenever a client says, "Can you email me with more information?" Be careful when saying "Can you send me more information?" "Early in the conversation, this is often just a way of politely saying no. You need to prepare your caller and not fall for this. The caller needs to continue the conversation, not just say "ok" and hang up. .