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In a fiercely competitive world, pressure is an inevitable part of the Telesales team. But is there a way to turn this pressure into work efficiency? The answer is very simple, that is, the Telesales team should look for and use the ACD – Automatic Call Distribution feature in the Contact Center ...

Often when you don't understand a subject, you just talk and talk and talk, instead of explaining. Explaining correctly can make both the speaker and the listener understand the subject clearly.

It is not easy to guess the meaning behind the words, this is where paraphrasing is necessary. This ...

Improve agent performance
The system allows agents to save customer information from anywhere and from any communication channel just once.

How to choose the right technology for your customer care strategy
Customer information is stored in a common form, so accessing it later will be much easier ...

Storing customer information, purchase history, service usage, and analyzing customer purchasing behavior helps agents have the opportunity to sell additional similar products, goods, and services to customers during promotions. Moreover, this also helps with marketing activities. CRM helps you ...

Customer service switchboards were formed and developed very early. The change in voice transmission technology has been meeting the need to build a customer service room via telephone switchboards. From large multinational corporations to small businesses, offices, and private homes, everyone needs ...

Nowadays, Telemarketing is a popular marketing method of many businesses. Understanding the nature and having the right application method, businesses will certainly have success beyond expectations.

This article will show readers what the concept of list of uk fax number Telemarketing is? And what ...

This may sound strange because people who do Customer Service work are there to promote sales. The meaning here is: do not serve customers with an attitude that requires a response - that is, buying. Serve all customers the same, whether they buy or not. Serve impartially, wholeheartedly and let ...

The advantage of Preview Dialer is that it provides agents with more detailed information about the customer they are calling. They will get to know each customer better and can easily build a relationship. This helps them know when to make the call and when they need more time to research ...