It is not easy to guess the meaning behind the words, this is where paraphrasing is necessary. This technique can help people expand the conversation, can discover what you really want to express.
Listen quietly in a comfortable state
Silence makes people feel uncomfortable. It germany business fax list creates an atmosphere of heavy thoughts and sometimes pain.
A good listener must be comfortable in that environment.
Sometimes, waiting a few minutes in silence will help the speaker to fully tap into his innermost feelings. Mastering silence means you have succeeded.
It can be seen that with the above suggestions on listening skills, the sales team will often be able to gradually grasp the needs and build an effective order closing plan.
However, during the sales process, sales staff often encounter problems interacting with customers such as:
Difficulty in remembering customer information
Difficulty in responding quickly to customers
Lack of support tools in the process of interacting with customers
Lack of standardization of work processes for the Sales team
To solve these difficulties, the MiCXM Contact Center system provides convenient features to help businesses build effective sales activities such as:
▸ Manage recording of all incoming/outgoing calls
▸ Manage details of received and processed cases
▸ Display customer information pop-up when there is an incoming call
▸ Detailed statistics of call history: answered, unanswered, missed calls, etc.
▸ Real-time monitoring of calls in progress, calls on hold
▸ Customer information data is encrypted and absolutely secure
▸ Quick deployment on cloud platform, no need to invest in infrastructure costs
With the features of the MiCXM Contact Center system, the software brings many benefits to businesses in improving sales efficiency such as:
