The Tiledesk Instant Messaging Engine

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Shfjoiw
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Joined: Sun Dec 15, 2024 3:23 am

The Tiledesk Instant Messaging Engine

Post by Shfjoiw »

At Tiledesk, humans and chatbots have been working side by side since day one . Both humans and chatbots communicate on a text-based, full-duplex channel that we commonly refer to as Instant Messaging or simply Chat. Choosing the right technology for our instant messaging engine was therefore a crucial step.

Initially we explored many open source instant messaging engines. Eventually, after discarding all of them (see below for reasons) – we decided to build our own open source messaging engine. We settled on the MQTT protocol for its flexibility and leveraged the robust message brokering and MQTT support offered by RabbitMQ to bring our solution italy phone number list to life. In this short article I will tell you why we settled on the MQTT protocol and some details about the Tiledesk Instant Messaging Internal Architecture Design.

MQTT, which stands for Message Queuing Telemetry Transport , is a simple and lightweight messaging protocol. This protocol is ideal for the Internet of Things (IoT) because it is designed to support persistent, low-bandwidth connections—that is, connections where the maximum amount of data transferred is very limited—between devices with similarly limited resources.

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MQTT operates following a publish-subscribe paradigm, which allows devices to communicate asynchronously via a broker that manages messages between devices. The use of the MQTT protocol, originally designed to facilitate communications in the IoT, has been extended to often unexpected domains due to the fact that the principles and methods used for IoT messaging are suitable for systems in seemingly very different domains . A surprising aspect has been its adoption, for example, in instant messaging. Large companies such as Facebook (Meta) have adopted it as a protocol for their messaging applications.

In general, a chat client, which is an application that can send and receive messages in real time to and from other similar applications, has similar characteristics to those of an IoT device.
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