Increase sales opportunities:
Posted: Thu Dec 12, 2024 10:04 am
Storing customer information, purchase history, service usage, and analyzing customer purchasing behavior helps agents have the opportunity to sell additional similar products, goods, and services to customers during promotions. Moreover, this also helps with marketing activities. CRM helps you understand your customers, thereby creating appropriate strategies and generating the highest revenue.
Reduce operating costs:
CRM is an important application that helps agents resolve customer australia fax data issues faster. It reduces average call handling time, reduces the cost of a call, and increases the ability to receive additional calls.
Improve customer satisfaction:
When an agent can meet customer needs in the fastest, most effective, most accurate and most “personal” way, it will certainly increase customer satisfaction, create trust to build customer loyalty.
CRM not only brings essential benefits to the Call Center but also countless other strengths: Helps optimize the operational efficiency of departments in the company: business, marketing, accounting, administration, human resources. When knowing how to exploit and properly apply the features of this software, CRM will continuously improve customer service experience and enhance employee capacity.
3 Solutions for customers when using MiCXM's CRM Contact Center
1/ Reduce costs and improve performance – Sales, telemarketing:
Outbound call center solutions are intelligently designed to ensure multiple customer service and sales goals for the Enterprise. Outbound Contact Center campaigns:
Find new customers, create demand for products and services, and communicate to customers.
Filter out potential customers for the sales team.
Generate leads from past customers, customers with product problems, customers looking for information.
Reduced employee travel costs as most communications are conducted over the phone.
Businesses can reduce costs by outsourcing professional sales teams.
2/ Improve customer experience – Customer care
According to statistics:
56% of companies improve customer service to compete with competitors.
60% of customers are willing to pay more if they are provided with good service.
86% cancel a service subscription after experiencing poor customer service.
As such, customer service plays a vital role for a business. With features like ACD intelligent call routing, IVR and CTI customer display are all the tools you need to provide customer service to even the most demanding customers.
3/ BPO Outsourcing:
Outsourcing Contact Center services is becoming an inevitable trend for organizations and businesses to:
Reduce investment costs in facilities, technology, engineering and human resources.
Increase competitiveness as well as the ability to focus on promoting the strengths of the business.
Thus, after deploying the MiCXM Contact Center system, you can be completely proactive in providing BPO Outsourcing services to your own customers.
The BPO areas that you can provide to your clients are:
Reduce operating costs:
CRM is an important application that helps agents resolve customer australia fax data issues faster. It reduces average call handling time, reduces the cost of a call, and increases the ability to receive additional calls.
Improve customer satisfaction:
When an agent can meet customer needs in the fastest, most effective, most accurate and most “personal” way, it will certainly increase customer satisfaction, create trust to build customer loyalty.
CRM not only brings essential benefits to the Call Center but also countless other strengths: Helps optimize the operational efficiency of departments in the company: business, marketing, accounting, administration, human resources. When knowing how to exploit and properly apply the features of this software, CRM will continuously improve customer service experience and enhance employee capacity.
3 Solutions for customers when using MiCXM's CRM Contact Center
1/ Reduce costs and improve performance – Sales, telemarketing:
Outbound call center solutions are intelligently designed to ensure multiple customer service and sales goals for the Enterprise. Outbound Contact Center campaigns:
Find new customers, create demand for products and services, and communicate to customers.
Filter out potential customers for the sales team.
Generate leads from past customers, customers with product problems, customers looking for information.
Reduced employee travel costs as most communications are conducted over the phone.
Businesses can reduce costs by outsourcing professional sales teams.
2/ Improve customer experience – Customer care
According to statistics:
56% of companies improve customer service to compete with competitors.
60% of customers are willing to pay more if they are provided with good service.
86% cancel a service subscription after experiencing poor customer service.
As such, customer service plays a vital role for a business. With features like ACD intelligent call routing, IVR and CTI customer display are all the tools you need to provide customer service to even the most demanding customers.
3/ BPO Outsourcing:
Outsourcing Contact Center services is becoming an inevitable trend for organizations and businesses to:
Reduce investment costs in facilities, technology, engineering and human resources.
Increase competitiveness as well as the ability to focus on promoting the strengths of the business.
Thus, after deploying the MiCXM Contact Center system, you can be completely proactive in providing BPO Outsourcing services to your own customers.
The BPO areas that you can provide to your clients are: