Who are the best bot providers on the market
Posted: Mon Dec 09, 2024 9:51 am
This also applies to communication services such as calls, SMS and the Internet. Some companies, in order to save on the cost of these inputs, neglect quality. Calls are heard intermittently, giving a bad experience to customers who call the contact center. SMS do not arrive, breaking the processes that the company has worked so hard to put in order. The Internet does not cart work at the appropriate speed, paralyzing all the company's processes.
The consequences can be diverse. For example, a clothing brand that launches a low-cost line of very poor quality ends up damaging its corporate image and reduces the trust that consumers had in it. Likewise, a restaurant chain that uses raw materials in poor condition will cause its customers to become intoxicated and, as a result of this decision, will cause the closure of several branches.
An insurance company that saves on its telecommunications provider and hires a cheap solution, gives a bad experience to its users who end up changing insurance companies. A bank that uses SMS as a means of activating credit cards ends up not activating the cards because the SMS did not arrive and with them they lose several thousand pesos on each card placed.
The consequences can be diverse. For example, a clothing brand that launches a low-cost line of very poor quality ends up damaging its corporate image and reduces the trust that consumers had in it. Likewise, a restaurant chain that uses raw materials in poor condition will cause its customers to become intoxicated and, as a result of this decision, will cause the closure of several branches.
An insurance company that saves on its telecommunications provider and hires a cheap solution, gives a bad experience to its users who end up changing insurance companies. A bank that uses SMS as a means of activating credit cards ends up not activating the cards because the SMS did not arrive and with them they lose several thousand pesos on each card placed.