WhatsApp automation. They are often used to
Posted: Sun May 18, 2025 10:20 am
WhatsApp allows for real-time, two-way communication between customers and support agents, making it easier to resolve issues quickly and efficiently. Most importantly, the 24-hour customer service window allows agents to send as many messages as required to help customers in need without breaking the bank.
Additionally, WhatsApp allows customers to send images and videos to provide context and clarify issues. This can help agents provide more accurate and effective assistance, ultimately leading to better customer experiences.
This image shows the differences between What app list of nigeria whatsapp phone numbers SMS for customer support. WhatsApp has proven to be a better support channel, as it has free user-initiated conversations, it allows you to provide context with images and videos and delivery and read receipts are supported.
Thanks to its automation possibilities, businesses can automate most things from auto replies to interactive WhatsApp messages to create a smooth customer journey and reduce agent load.
Businesses can build very simple WhatsApp auto reply messages and WhatsApp schedule messages to quickly address customers and set expectations
FAQs are one of the most popular types of enable customer self-servicing. For example, a single FAQ menu can display a few buttons to answer common questions, redirect customers to a website or even route them based on their needs.
Customers can also enable WhatsApp read receipts to see when their messages have been delivered and read, providing them with more transparency and assurance that their issue is being addressed.
Let’s jump straight into the next use case. How does WhatsApp compare to SMS for marketing messages?
Additionally, WhatsApp allows customers to send images and videos to provide context and clarify issues. This can help agents provide more accurate and effective assistance, ultimately leading to better customer experiences.
This image shows the differences between What app list of nigeria whatsapp phone numbers SMS for customer support. WhatsApp has proven to be a better support channel, as it has free user-initiated conversations, it allows you to provide context with images and videos and delivery and read receipts are supported.
Thanks to its automation possibilities, businesses can automate most things from auto replies to interactive WhatsApp messages to create a smooth customer journey and reduce agent load.
Businesses can build very simple WhatsApp auto reply messages and WhatsApp schedule messages to quickly address customers and set expectations
FAQs are one of the most popular types of enable customer self-servicing. For example, a single FAQ menu can display a few buttons to answer common questions, redirect customers to a website or even route them based on their needs.
Customers can also enable WhatsApp read receipts to see when their messages have been delivered and read, providing them with more transparency and assurance that their issue is being addressed.
Let’s jump straight into the next use case. How does WhatsApp compare to SMS for marketing messages?