In a market as competitive as the current one, companies must look for differentiating elements that allow them to effectively position themselves among their consumers . In this sense, today we cannot ignore the possibility list of switzerland whatsapp phone numbers of hiring a customer service chatbot, which allows for greater proximity to customers on the channels they use most. In this article we tell you everything we know about it.
Customer service is so important today that, by the end of 2020, it surpassed price and product when it came to brand differentiators. In that year, it positioned itself as a determining factor for companies to be able to engage with customers more closely and, thus, increase their revenue.
Today, technology is an excellent ally for companies to maintain direct and permanent communication with each client , without requiring high budgets. In 2021 alone , 85% of interactions with consumers were carried out without human intervention.
So, how can you optimize your customer service process? Here are some tips to help you achieve this:
1. Know your audience
You will hardly be able to establish a good relationship with the client if you don't know them. Therefore, the first step to providing customer service is to get to know them, listen to them and understand their needs .
