A chatbot is a artificial intelligence customer support software“provide excellent service to your users, thus reducing the number of people leaving the website without making a purchase”
According toDataShowAlmost 45% of customers happily use chatbots for customer service.
Your users can ask questions and the chatbot will provide appropriate responses through different applications, simulating a real conversation.
You should be careful about what type of chatbot you use and when, as such services can bring some bad things along with all the good things.
So, here are the main pros and cons of using AI chatbots for customer service!
Pros of using AI chatbots
There are many advantages of using chatbots for customer service list of malaysia cell phone numbers purposes, and here are some of them:
1. Increased sales
Of course, the most important thing for any website business is to try to increase sales.
Good customer service is crucial here because it gives your customers quick and appropriate responses so they can shop quickly, efficiently and accurately.
A good example of its uselive chatis the Premium plugin for these purposeshousesWith this, your customers can use different social media channels to communicate and choose all of them very easily.
People will be able to continue chatting with you even after they leave your website.
Chatbots are here to follow your customers’ steps, provide the desired answers, and help close the sale, which is the final stage of the entire process.
We should not forget about customers who did not complete the purchase, so it is advisable to use chatbots to remind them, give some additional information or offer them a similar product or coupon.
The more satisfied customers are, the more sales will occur.
2. Saves money
If you own a website, saving some money is an added advantage for you as it is possible with chatbots.
There is no team, no monthly salary, and although it may be very costly to implement chatbots initially, it is definitely a better investment in the long run.
Have more money for some other items related to your online business, but also have quality customer service.
3. We offer 24/7 support
Unlike humans, chatbots can work with the same intensity and efficiency 24/7.
Therefore, customers like it when they know they can ask for help at any time of the day or night, so it is up to you to make that possible for them.
Chatbots are perfect for this. They are here to actively help your customers make decisions and make them feel like they can trust your service.
StatisticsIt shows that 64% of online shoppers say that one of the best features of a chatbot is that it is available to customers 24/7.
Fast and efficient service is definitely a huge advantage in the world of online marketing, so your support service needs to be up to standard.
4. Automation of certain processes
Repeated actions are oftenAutomated to save time and improve overall customer experiencesupport functionality.
If you have a team, leave the more complex tasks to them; your chatbots will take care of automating simple, repetitive tasks, saving time for both you and your customers.
You can also do the followingAutomate FAQsand provide your visitors with much-needed answers as quickly as possible.
Therefore usingcustomer service automationYou will benefit from the following benefits:
You can immediately find out who your qualified potential customers are who are ready to convert.
You can speed up the entire process and keep your potential customers interested.
You can re-engage your leads if they stop exchanging information at any time during the conversation.
You will have more time to spend on qualified leads
AceSales ForceAccording to reports, 64% of agents who use chatbots say it gives them more time to spend on more complex tasks.
5. Gaining customer insights
Analytics are very important because by getting to know your customers, what they like and what they don’t like, you have the opportunity to take your online business to the next level.
Chatbots can interact with customers and collect various information such as frequently asked questions as well as common problems, thus improving your website by adding the missing information instantly.
It is important to know how customers feel at all times, but in order to ask them questions and get answers, the chatbot must first be user-friendly.
Making your chatbot accessible is the first step to easier navigation and therefore better communication.
Creating an AI chatbot definitely pays off as more and more users around the world prefer to use it.
Cons of using AI chatbots
Although there are many advantages of using this software, we will list a few disadvantages below:
1. Inability to improvise
Although chatbots use a large database to provide appropriate answers, sometimes this is not satisfactory enough.
They lack context awareness, and this can sometimes be frustrating for customers and reduce their desire to communicate further.
If there is a misunderstanding between the customer and the chatbot, the conversation can be repeated in a loop, which can neither lead to conversion nor increased sales.
