Customers prefer WhatsApp over social media like Facebook or Twitter because of their el salvador whatsapp number data 5 million privacy. Similarly, when it comes to a crisis, brands also prefer to use a private medium over viral content on social media.
WhatsApp allows you to add context to any conversation . In the case of orders, you can send a photo of what you want and have a bot confirm with the customer, thus reducing effort. Likewise, you can use the photo or video to show and select products, for example.
If WhatsApp is connected to a third-party platform such as Auronix , which allows integrating bots and agents, response times can be immediate, with 24/7 availability, and directly connected to processes and systems to improve the customer experience.
2. Restaurants
Restaurants have increased sales by providing immediate responses to customers who want to make a reservation via WhatsApp, ask about schedules or place home delivery orders via this means.
