“Guessing” what the customer wants
Posted: Thu Dec 05, 2024 6:28 am
While cross-selling is a well-known sales strategy, it is only effective when the customer finds what they were looking for. Today, it is possible to know exactly what your customer's interests and products are that they would buy. If you already use a CRM that captures information about your customers and their purchasing journeys in emails and on websites.
It is possible to complement this information by connecting your ecuador whatsapp number data 5 million conversational channels such as Facebook and WhatsApp. This way, you and your company can make more informed decisions about products and services.
8. Humanize communication using NLP
Natural Language Processing ( NLP) integrated into chatbots improves communication between humans and machines. To the extent that we can create a more natural interaction between the two, we will be able to create more meaningful connections, which will translate into higher engagement and therefore more sales.
Having a conversational CRM , that is, one that is capable of collecting everything that happens in any interaction between brand and customer, allows the conversation to be taken to another level, both in sales and in customer service. Really knowing the customer and offering them what they are looking for, even before they ask for it, will allow them to be loyal, which in the long run will generate greater income for the business.
It is possible to complement this information by connecting your ecuador whatsapp number data 5 million conversational channels such as Facebook and WhatsApp. This way, you and your company can make more informed decisions about products and services.
8. Humanize communication using NLP
Natural Language Processing ( NLP) integrated into chatbots improves communication between humans and machines. To the extent that we can create a more natural interaction between the two, we will be able to create more meaningful connections, which will translate into higher engagement and therefore more sales.
Having a conversational CRM , that is, one that is capable of collecting everything that happens in any interaction between brand and customer, allows the conversation to be taken to another level, both in sales and in customer service. Really knowing the customer and offering them what they are looking for, even before they ask for it, will allow them to be loyal, which in the long run will generate greater income for the business.