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In short, never like in this case, unity is strength. Don't have a Skebby account to take full advantage of the SMS channel? Register now and reach all your customers, it's free. Sign up NOW to Skebby Check out Skebby prices and discover the service. SMS vs Whatsapp Business: What are the differences? SMSBefore starting the detailed comparison, it is important to underline that both of these tools were designed for short and direct communications between friends and family . SMS, over the years, has then spread in the business sector thanks to its simplicity and immediacy while Whatsapp has launched its Business version, f such a widespread tool.



At first glance, it might seem that they are mexico phone number list equivalent and that, in fact, Whatsapp is more convenient because it is free. Things are not exactly like that. Whatsapp Business has some limitations Many companies, especially small ones, start using Whatsapp with their customers using a personal account. In reality, the use of Whatsapp for these purposes is prohibited by the Terms and Conditions of the service. Whatsapp has, for this reason, launched the Business service that offers various uses to companies and allows, precisely, a business use. Despite this, the service has limitations that make it suitable only for communications of a certain type and not for all the conversations that may be necessary to have with your customers.



Whatsapp Business cannot be used for promotional communications The first, obvious, limit is that Whatsapp cannot be used to send marketing communications . In fact, the use for which Whatsapp Business was designed is as a tool for transactional communications. For example, requests for assistance from the customer or sending reminders for appointments . If you use the service to send promotional communications, there is a risk of having your account suspended. Whatsapp Business does not allow mass sending (unless integrated) WhatsappAnother limitation of Whatsapp to keep in mind is the one regarding mass sending. In fact, it is not possible to schedule in advance the date and time of sending messages nor to send them in bulk.