Theft, loss and damage of products in e-commerce: what should I do in these cases?
Posted: Sun Jan 19, 2025 9:41 am
Find out what to do in case of theft, damage or loss and understand how the compensation process works according to the policy of each shipping company partnered with Melhor Envio.
Right after making a purchase, your customer is already anxious to receive their order, right? And you want to make sure they have the best experience possible! But we know that unexpected events can happen during shipping .
Therefore, it is essential that you understand how to proceed in ghana phone number list of violation, damage or loss of cargo , especially during peak sales periods, such as Black Friday and Christmas, when the number of orders increases significantly.
In this article, we will explain how to act in each situation!
Send your orders safely with Best Shipping
But first, it is necessary to understand what a very important term means, which is the insured value .
What is insured value?
The insured value (or declared value) is the insurance for your order during transportation , so it must correspond to the value of the product you are shipping.
It is mandatory for shipments made with private carriers and optional for shipments made with the Post Office. You can fill in this information when generating your label in the Melhor Envio Shipping Calculator .
The insured value can be filled in the Melhor Envio freight calculator during the quote.
Based on the insured value, compensation is paid in the event of theft, robbery, damage or loss.
Important: Payment of compensation is the responsibility of the chosen carrier . The amounts are paid according to each carrier's policy. We will explain each of these conditions throughout the text.
It is worth remembering that Melhor Envio has no influence whatsoever on the shipping service itself, that is, at no time do we have direct contact with your order.
Right after making a purchase, your customer is already anxious to receive their order, right? And you want to make sure they have the best experience possible! But we know that unexpected events can happen during shipping .
Therefore, it is essential that you understand how to proceed in ghana phone number list of violation, damage or loss of cargo , especially during peak sales periods, such as Black Friday and Christmas, when the number of orders increases significantly.
In this article, we will explain how to act in each situation!
Send your orders safely with Best Shipping
But first, it is necessary to understand what a very important term means, which is the insured value .
What is insured value?
The insured value (or declared value) is the insurance for your order during transportation , so it must correspond to the value of the product you are shipping.
It is mandatory for shipments made with private carriers and optional for shipments made with the Post Office. You can fill in this information when generating your label in the Melhor Envio Shipping Calculator .
The insured value can be filled in the Melhor Envio freight calculator during the quote.
Based on the insured value, compensation is paid in the event of theft, robbery, damage or loss.
Important: Payment of compensation is the responsibility of the chosen carrier . The amounts are paid according to each carrier's policy. We will explain each of these conditions throughout the text.
It is worth remembering that Melhor Envio has no influence whatsoever on the shipping service itself, that is, at no time do we have direct contact with your order.