Agents and clients are not the same audience

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There are two components to the insurance business. One is communication between the insurer's representative, the agent, and the client, the second is the agent's interaction with the insurance company. And for now, technology is only improving the relationships in this chain. For example, in the future, an application will appear through which an order will be placed among agents - for example, for a car inspection or for a policy. The client will check the box "I need an inspection/policy" - and whoever grabs the order first will fulfill it.

In this form, it can really exist, and we are working in this spain whatsapp number list direction. It is important that due to technology, we will not only get efficiency and transparency of the service - clients will be able to evaluate agents, agents - to increase the rating depending on competencies and efficiency. This will inevitably lead to an improvement in the quality of services provided and the rapprochement of insurance companies both with the agent network and with their client.

“It is impossible to fully automate insurance – it is primarily an interaction with the client”

We constantly invest in technical innovations. It is simply convenient for agents to work in a company where technologies are developed. Thanks to this, they do not need to fill out a lot of papers, run from point A to point B to accept a payment from a client or carry cash around the city. But it is impossible to fully automate insurance - this is primarily interaction with the client.

Now we have an application for insurance agents – IngoView. It is designed for pre-insurance inspection. The agent comes to the client and uses the application to conduct an inspection, fill out a questionnaire, etc. Before that, the work is carried out in the IngoGate agent platform – after all, first you need to issue an insurance policy, announce the cost to the client, etc. It is important to note that all operations are carried out from the agent program. Everything is automated, but human participation cannot be excluded yet.