Basically, to respond to a negative review, you need to i. Use the best language ii. Apologize openly iii. Admit that the weakness is in you. iv. Tell us what actions you will take to improve the weaknesses. v. Give assurances that the same incident will not happen again Also read: How to avoid receiving negative reviews for your homestay business (6) Guests are less satisfied Your homestay may have received guests several times. However, these people may actually be less satisfied with the quality of accommodation you provide. Guests like this, i.
ii. Will not provide any feedback iii. Will not return again to check in in the future iv. Will chile phone number resource not recommend your homestay to others If guests don't give any feedback, isn't that a good thing? Yes, it's good in terms of not giving you a headache. On the other hand, homestay owners may overlook trivial things that make guests dissatisfied. At least, if guests give feedback, you can know where you can improve. Sometimes the owners of these homestays themselves have never stayed or spent the night at their homestays.
So, anything that happens in their homestays, they won't notice. In my opinion, feedback from guests who have stayed here is very important. (7) Issues on price Have you ever compared prices between your homestay and other homestays operating in the nearby area? If your homestay is the most expensive, can you explain what makes you think the price is reasonable? Maybe the expensive price you set is actually due to the facilities you provide. Should you be the service provider that offers the cheapest price? This is a rather dangerous strategy. If you offer a price that is too low, causing you to lose money, I don't think that's a good move.
Usually will not give positive reviews
-
- Posts: 575
- Joined: Mon Dec 23, 2024 7:09 am