Significant financial consequences
Posted: Tue Jan 07, 2025 3:37 am
The chatbot provides information in real time, 24/7. An additional service provided to customers, the chatbot is able to provide ever more precise answers and is likely to massively appeal to Internet users. This is why your Rouen webmarketing agency should be interested in it now.
It was in the context of a study conducted by the Juniper Research organization that the importance of chatbots was highlighted. Indeed, this study highlights the fact that for the sectors of activity of distribution, banking but also health, the use of chatbots could save up to 11 billion dollars per year across the world by the year 2023. For the year 2018, this saving was only estimated at 6 billion. An incredible evolution, on the financial level, and which tends to highlight all the importance of a technological solution still too little known currently.
Significant savings in time and organization for many companies
But the biggest savings to be expected for companies in the hungary phone data sectors concerned are not necessarily financial and economic. In fact, the main gain is to be expected in terms of working time: we are already talking about 2.5 billion hours saved and this by reducing the working time spent on the phone in customer services etc.
The main sector to benefit from these advances enabled by the use of chatbots is the retail sector, i.e. retail sales, mainly on the Internet. E-commerce is one of the main current users of chatbots due to its entirely dematerialized activity. If we focus, finally, on the chatbot market itself, it is clear that this market is expected to reach a turnover of more than 112 billion in 2023, one of the most significant growths encountered in a market resulting from new technologies.
Wedig Webmarketing consultants design action plans that meet your objectives and activate the levers adapted to your targets and your positioning.
Chatbot to optimize costs
Very often, the questions asked are redundant. With a chatbot, you will make real savings and be able to focus your teams on more relevant tasks. Be careful, however, the development of this technology must be able to correctly meet the needs of users by replacing humans. A poorly controlled chatbot could be detrimental.
It was in the context of a study conducted by the Juniper Research organization that the importance of chatbots was highlighted. Indeed, this study highlights the fact that for the sectors of activity of distribution, banking but also health, the use of chatbots could save up to 11 billion dollars per year across the world by the year 2023. For the year 2018, this saving was only estimated at 6 billion. An incredible evolution, on the financial level, and which tends to highlight all the importance of a technological solution still too little known currently.
Significant savings in time and organization for many companies
But the biggest savings to be expected for companies in the hungary phone data sectors concerned are not necessarily financial and economic. In fact, the main gain is to be expected in terms of working time: we are already talking about 2.5 billion hours saved and this by reducing the working time spent on the phone in customer services etc.
The main sector to benefit from these advances enabled by the use of chatbots is the retail sector, i.e. retail sales, mainly on the Internet. E-commerce is one of the main current users of chatbots due to its entirely dematerialized activity. If we focus, finally, on the chatbot market itself, it is clear that this market is expected to reach a turnover of more than 112 billion in 2023, one of the most significant growths encountered in a market resulting from new technologies.
Wedig Webmarketing consultants design action plans that meet your objectives and activate the levers adapted to your targets and your positioning.
Chatbot to optimize costs
Very often, the questions asked are redundant. With a chatbot, you will make real savings and be able to focus your teams on more relevant tasks. Be careful, however, the development of this technology must be able to correctly meet the needs of users by replacing humans. A poorly controlled chatbot could be detrimental.