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It's a fact: our customers are and will rich people database package be better marketers than our entire marketing team combined . A single customer can have a huge impact - both positive and negative - on our business.
This trend is relatively new, and it comes with the rise of social media and technology. If a customer is dissatisfied with your business, they will let their friends and family know, and even post about it on their social media. The same will happen if you meet all of their expectations.
To positively influence these conversations, it is important for your business to adopt a Customer Driven approach at all times . That is, all of your actions (yes, all of them!) should be geared toward delighting your prospect or customer.
Eduardo Eneque, CEO of Impulse, told us in his talk at #ExperienciaInbound how to build a Customer Driven organization. Don't miss it and relive it here!
If you are interested in learning about the marketing, growth, sales and CRM trends coming in 2023, you cannot miss the marketing webinar on Inbound Growth Hacks that we develop every month with renowned digital marketing specialists. To participate, you only have to register at the digital event link .
