Manage expectations It is important to be clear about the characteristics of the products/services offered so that the customer knows what to expect and, from here, lay the foundations for effective customer service.
Nowadays, immediacy is one of the bases of effective and satisfactory list of russia whatsapp phone numbers customer service. For this, instant messaging services are crucial, especially when complemented by chatbots.
Understanding that virtual assistants can improve response times by up to 99% , relying on chatbots is crucial to improving company-customer communication in an instant messaging context.
On the other hand, if the reason for contact is a problem or complaint, you could send so that they can know at all times the status of their request.
Finally, it is important to offer customers an omnichannel experience so they can contact the company through the channels they prefer, without losing continuity.
With Auronix , your company can establish direct and interactive communication with each customer from their cell phone, managing various channels under a single interface. In addition, thanks to its chatbots with Artificial Intelligence (AI), you can automate a large part of the interactions in a personalized and effective way.