If you work in a different field of telemarketing, don't despair. My advice bahamas phone number resource also applies to anyone capturing data from an inbound or outbound telemarketing program (especially if you represent the vendor side). Capturing data during telemarketing calls may seem simple. Telemarketing agents simply type in what the customer says. Seems pretty basic, doesn't it? However, when we started analyzing the data and running reports based on that data, it became clear that the more streamlined the data capture process, the better the data would be.
Here are the basic steps I like to follow when setting up a data capture process with any new telemarketing program. Rule of thumb for customer expectations: Never assume anything. Assumptions can be a killer for all parties involved. Make sure you have a clear understanding of what data elements your customers need. Additionally, in order to understand the data elements, make sure you have a clear understanding of each data field required, file layout format requirements, data capture limitations, and which fields can be overwritten with updated data during a phone call.
