Many times, the idea of telling a supervisor may not be carried far enough united kingdom phone number resource along the chain. With this approach, different ideas come to mind during the interview because the person is coming from the outside and the new perspective stimulates new ideas. Seeing these ideas come to life can be a real morale boost. Reduce costs and/or increase sales: If done correctly, program evaluation should reveal areas for improvement. It can be as simple as a tweak to a script or as complex as using a different dialer or application for certain processes.
In an evaluation I completed, I discovered that one call center we used was excellent at certain activities but was ineffective at different types of activities. By redistributing the list of campaigns, we were able to see that sales increased by % for one campaign and -% for all other campaigns. New Markets/Opportunities: This process allows you to find opportunities in different markets or additional time. During one evaluation, I discovered that we were not dialing the wireless number. We had just built a call center that had a great non-atds solution, so we knew we could handle these calls.
