Communication tools

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Salesforce
Salesforce is a comprehensive cloud-based software that enables businesses to capture more leads, improve their negotiation process, increase sales, and provide enhanced customer service. As a CRM, it helps sales teams gain greater visibility and sharing of valuable customer data . This way, salespeople have access to the information they need to direct their sales efforts toward developing business solutions tailored to customers’ needs.

Salesforce also integrates the automation of business processes with the processes of other departments, such as marketing and customer service. To provide better visibility of each france telegram data process, the platform incorporates various modules. Sales Cloud is the commercial module and provides comprehensive monitoring of the status and progress of a sales process , from the first contact until the sale is closed, obtaining records and metrics that favor decision making.

Communication platforms are extremely important for managing a sales team efficiently. For this reason, here we have selected 3 of the ones that, in our experience, we consider to be the most usable for achieving a uniform sales process.

3CX Phone System
It is a telephone platform distributed by GNU/Linux that supports both cloud hosting and installation on a device. It allows integration with other mobile and web applications for iOS, Android and Windows. It is easy to install and allows videoconferences to be held without applications or downloads, completely free of charge.

In addition to phone calls, it offers live chat and instant messaging via SMS and WhatsApp , with no additional fees or administration. It also provides call center solutions including call recordings and advanced queuing strategies, also with no additional fees.

Wazzup
As the name suggests, Wazzup is an integrated WhatsApp service with Instagram, based on CRM and Help Desk systems . It allows companies to communicate with their customers and automates their business processes. From the CRM window, you can interact with your customers using the communication channels that best suit your needs. In addition, you can view the entire message history stored in the contact card . In short, it is an improved WhatsApp adapted to the commercial objectives of a sales team to interact with customers.